1) The holder of the product conformity certificate is obliged to observe the following items while using the certificate and conformity marks:
Organizations that have achieved product conformity certification under the Type 5 certification scheme can use the conformity mark on their products.
If the scope of the certificate does not include all types of models of a product, the product model that is not covered by the scope of the certificate should not have the conformity mark.
The holder of the product conformity certificate, who has acquired the right to use the third party conformity marks, has no right to infringe, modify or alter the conformity marks. The only change that the product certification holder is allowed to make is the size of the conformity mark.
In this regard (resizing the conformity mark), it is necessary to mention the following points:
(A) The conformity mark must be perfectly clear and legible;
(B) The contents of the conformity mark are fully preserved.
Because the conformity mark has a credit number, this number is considered as part of the conformity mark and the holder of the product conformity certificate cannot delete, summarize or modify the credit number.
The holder of the product conformity certificate must not use the certificate or conformity mark in such a way as to damage the reputation of the company.
The electronic version of the Certificates of Conformity of the product used in public advertising or other purposes must not contain any falsifications.
The conformity mark must only be used by the holder of the conformity certificate, and the right to use the certificate of conformity or marks of conformity cannot be delegated by the holder of the conformity certificate to another person, entity or organization.
If the conformity mark or certificate of conformity of the product is suspended or revoked by the company for any reason, the holder of the conformity certificate must stop all advertisements related to the suspended or revoked certificate.
2) In order to ensure that the company complies with the requirements of the national standard of Iran ISO IEC 17030 by the holder of the product compliance certificate, the following must be observed by the holder of the product compliance certificate:
In a systematic way, control and monitor how to use the third party compliance mark within your organization.
In case of non-compliance related to the application of compliance signs, design appropriate corrective actions and after obtaining approval from the company, apply and report the actions taken and the results of controlling the effectiveness of corrective actions to the company.
If there are any complaints regarding how the holder of the Conformity Certificate uses the conformity mark, keep all records and keep them available for submission to the company.
Proper use of certification and compliance marks is a legal issue that is monitored and supervised by the company in various ways, including:
A) Gathering evidence when conducting care assessments or re-certification assessments
In order to ensure the proper use of the conformity marks by the holder of the conformity certificate, the evaluators shall collect evidence during the care assessment or re-issuance assessment.
B) Annual review and monitoring
In order to ensure the proper use of conformity marks by the holder of the conformity certificate, the conformity assessment expert conducts an annual review and monitoring as follows:
1. Random view of certified products at the market level and places of use,
2. Review of brochures, catalogs, banner ads
3. Check the information on the website.
C) Receiving reports and comments from other stakeholders
Beneficiaries of the product compliance certificate, including customers, government agencies, etc., can provide their reports and information if there is any ambiguity about how to use the certificate and the signs of compliance by the product compliance certificate holder, according to the issues raised. In the above, the company is obliged to follow up and take action (if necessary).
Note: In order to reduce misconceptions and ambiguities regarding the contents of the conformity mark for customers holding a product conformity certificate, which may lead to a decrease in the effectiveness of the conformity mark, the product conformity assessment expert shall inform upon request through his communication channels. , Clarifies and answers questions and ambiguities of customers of certified products.
If during the monitoring and supervision of the use of the product conformity certificate holder, it is ensured that the conformity mark has been misused, incorrect or misleading claim of the conformity mark or certificate, the matter will be decided by the technical expert of the case. Will be referred.
In order to make a proper decision, gathering all the necessary information related to the subject is on the agenda and presented to the technical expert of the case, and a decision is made regarding how to deal with the holder of the product compliance certificate.
The technical expert of the case, in connection with any misuse of the third party conformity mark, creates and establishes a plan according to the subject. In addition to exposing the violation through the company's website, this plan may include the following:
A) Suspension of the certificate
If the information collected indicates that the holder of the Certificate of Conformity of the Product inadvertently or partially abuses the Certificate of Conformity or signs of conformity, the technical expert in the case may suspend the certificate until such misuse is eliminated.
In this regard, the holder of the product compliance certificate is obliged to take immediate action to remove the suspension agent.
Ensuring that the reasons for the suspension are eliminated (incorrect use of the certificate or compliance marks) will only be achieved by performing a follow-up assessment.
Note: Repetition of this abuse is not negligible and will result in revocation of the product compliance certificate.
B) Revocation of the certificate
If the information collected indicates intentional misuse (infringement) or repeated inadvertent or partial misuse of the holder of the product conformity certificate and the conformity marks, the technical expert of the case will revoke the certificate.
Note: In order to inform the product stakeholders, the product conformity assessment expert can inform the relevant government agencies or major customers and contractors.
C) Other legal measures if necessary
In cases of misuse of conformity marks and certificates by an entity that is not a party to the contract with the company, the necessary legal action (for example, a complaint to the courts) is on the company's agenda.
Note: Finally, since the situation in each case is different from the misuse of the third party compliance mark, so the technical expert of the case can use other plans according to the subject.